Refund policy

For Demi fine, Gold, and Lab-Grown Diamonds (LGD) :

• You can raise a return request from here within 2 days of the delivery of the order. 
• Return of Products purchased under Buy 1 Get 1 or other related offers would be eligible for refund to UR Unique Wallet.
• Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return.

Return Conditions :

• Items must be unused, with original packaging and tags intact.
• An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered.

Initiating a Return Request :

1. Go to the Return/Exchange section on the URunique website or app menu, or follow this link: 
2. Enter your URunique Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
3. Choose the items you wish to return.
4. Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.
5. Review your information and confirm the return request.

Refunds :

• Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
• Prepaid orders : Refunded to original payment method.
• COD orders : Refunded to UPI or bank account provided by you.
• LGD orders : LGD products can only be exchanged for other LGD items.
  

If a customer wishes to exchange an LGD item for a Demifine product, the total value of the selected Demifine items must be equal to or greater than the value of the LGD item.

If the value is lower, the remaining balance will be issued as store credit, which can be redeemed at checkout.

Non-Returnable Items

• Custom-made or personalized Jewellery.
• Goodbye sale or clearance products (as mentioned on product page).

Exchange Policy – Within 10 Days

 

• If the exact item is not available, our team will assist you with the closest available variant or process a refund.

Email us at jewelrybyshinestar@gmail.com anytime — we’re always here to help.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at jewelrybyshinestar@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at jewelrybyshinestar@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at jewelrybyshinestar@gmail.com.