Refund policy

For Demifine, Gold, and Lab-Grown Diamonds (LGD) :

• You can raise a return request from here within 2 days of the delivery of the order. 
• Return of Products purchased under Buy 1 Get 1 or other related offers would be eligible for refund to UR Unique Wallet.
• Items sold at a strike-through or discounted price (without applying a coupon) are eligible for return.

Return Conditions :

• Items must be unused, with original packaging and tags intact.
• An unboxing video is required to process any claims for missing items in your order. Please ensure you record the package being opened from the sealed state for your claim to be considered.

Initiating a Return Request :

1. Go to the Return/Exchange section on the URunique website or app menu, or follow this link: 
2. Enter your URunique Order ID and Contact Number. Ensure the Order ID is correctly entered, beginning with #PM1570.
3. Choose the items you wish to return.
4. Provide necessary details: select a return reason, upload a minimum of two images, specify the pickup address and date, and choose your refund method.
5. Review your information and confirm the return request.

Refunds :

• Refunds are processed in 7–10 working days as per RBI guidelines, following item pickup and verification.
• Prepaid orders : Refunded to original payment method.
• COD orders : Refunded to UPI or bank account provided by you.
• LGD orders : LGD products can only be exchanged for other LGD items.
  

If a customer wishes to exchange an LGD item for a Demifine product, the total value of the selected Demifine items must be equal to or greater than the value of the LGD item.

If the value is lower, the remaining balance will be issued as store credit, which can be redeemed at checkout.

Non-Returnable Items

• Custom-made or personalized Jewellery.
• Goodbye sale or clearance products (as mentioned on product page).

Exchange Policy – Within 10 Days

 

• If the exact item is not available, our team will assist you with the closest available variant or process a refund.

Email us at www.urunique.com anytime — we’re always here to help.